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Contact Us
Welcome to our website!
The customer has been on our mind since the inception of each of our products. If you have any questions, please feel free to contact us. We will be happy to serve you better.
E-mail:
Company Name:EASYFLOW LOGISTICS LIMITED
Registered Number:16065800
Registered Address:Suite 302, 4 Station Square, Cambridge, England, CB1 2GE
(this is not a returning address)
Shipping Info
SHIPPING METHODS & CHARGES
Your order will be shipped to the specified address according to the shipping method selected during checkout:
| Method | Shipping Time Frame | Price |
| Order $39+ | 5-7 business days (excluding processing time) | Free |
| TIKTOK SHIPPING | 5-7 business days (excluding processing time) | $6.99 |
| DHL SHIPPING | 1-2 business days (excluding processing time) | $12.99 |
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All MyNameNecklace products are personalized. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.
Express shipments require a customer signature upon delivery.
Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries.
Each customer is responsible for any customs charges that may be applied to international shipments. MyNameNecklace has no control over these charges and is not responsible for any actions taken by customs or delivery services.
ADDRESS INFORMATION
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
SHIPPING NOTIFICATION
When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
ESTIMATED SHIPPING
The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time frame.
OUR GUARANTEE
- 100% Money Back Guarantee.
- Fast Shipping.
- Guaranteed safe and secure checkout via: Paypal | VISA | MASTERCARD
- We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Track Your Order
Just put your Tracking Number below to track your order!
Do you ship worldwide ?
Yes - we ship worldwide.Except:Cuba Iran Ukraine North Korea Sudan Syria.We offer all customers free Domestic and International Shipping with tracking. we want your experience to be as smooth and upfront - just the way we like it.What are your shipping and processing times?
Standard Shipping Times
USA and Canada: 3 - 7 Business days
Oceania: 3-7 Business days
Europe: 3-7 Business days
Latin America: 5 - 10 Business days
Other countries: 7 - 15 Business days
We need to take 1 days to process the order after you done the payment.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at contact service@nanoarke.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
